Information we collect
We collect the information you provide when booking a session or creating an account — name, email, mobile phone number, service address, and booking details. We also collect basic device information such as IP address and browser type for security and fraud prevention.
How we use information
We use your information to schedule and deliver in-home massage services, process payments, communicate with you about your appointments, and improve our platform.
SMS Consent
By providing your mobile phone number and opting in, you agree to receive text messages from Serenity Now Hawaii regarding appointment requests, booking confirmations, therapist dispatch notifications, reminders, and customer support. Message frequency varies based on your activity. Message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for assistance.
We retain a record of your consent — including the phone number, the consent text shown to you, the timestamp, and the IP address — solely for compliance purposes. We do not share your mobile information with third parties or affiliates for marketing or promotional purposes.
Payments
Payments are processed by Stripe. We never store your full card details on our servers.
Contact
Questions about this policy? Email experiencealoha@serenitynowhawaii.com or call (855) 540‑2586.